Bob Murphy Online: September 2009

So who's problem is this anyway?

I had a really great closing about a week ago.  The Seller's were keeping possession for a couple weeks (pretty common in our market).  The Sellers were to turn possession over on a Thursday, which they did.

This is where the fun starts.  The seller gave my buyer the garage door opener.  No Keys!  The seller didn't use the keys when they lived there so they "assumed" the buyer wouldn't either.  The seller left the keys (all of them) locked up in the house.  Can you guess what happens next?

The buyer did not have the electric transferred because they didn't plan to move in right away and they thought they would be thrifty and save on the utilities until they were ready to move in.  Unfortunately the garage door opener won't work without the electric being on.  Here comes some more fun.

The utility company won't turn the electric back on until they can check the breaker box, which is inside the house with the keys.

So who should be responsible for paying a locksmith to Open the door?

I know what I think, I want to know what you think.

Just in case you were wondering, I think the seller made a bad assumption that should cost them the cost of a locksmith.  The listing agent has a different opinion.

Bob Murphy

Managing Broker

Real Living Realty Services

502-773-2564

Bob.Murphy@RealLiving.com

 

5 commentsBob Murphy • September 28 2009 01:09PM

Having a Grandchild sure has changed

Having a Grandchild sure has changed.

Today we were so very blessed when our daughter had her first child.  This should be old hat to us though.  This is our 6th Grandchild spread over a 10 year period.  Our youngest Grandchild, with the exception of our newest, is 4 years old.

The whole process has changed so much in just 4 short years.  Today I think the entire neighborhood could have been in the room to witness the birth had the parents granted permission.  Thankfully they did not.  They did allow the entire crowd waiting patiently in the waiting room to stop in and visit within about 30 minutes of our new Grandsons birth.  There must have been 15 or 20 of us all in the room with them.  I wonder what Little Noah was thinking.  He had been out in the world for just minutes and yet it seemed the whole world was there to say hello all at the same time.

The labor room, the delivery room, and the babies room were all the same.  They didn't have the expectant Mom get ready for birth in one room then at just the right moment move her into the delivery room and once the blessed moment was over wheel her into another room and bring baby along a little later.  Baby didn't stay in the Nursery where everyone went to peer through the window at all the little ones trying to find their special one.

Nope.  It all took place right there in one room.  In the end it was actually pretty cool.  But it was quite different from the last time I remember. 

I must be getting old.

I am also so very blessed and thankful everyone are doing great.

I still can't believe my daughter and son-in-law were texting even during the birthing. 

Having a Grandchild sure has changed.

 

Bob Murphy

Managing Broker

Real Living Realty Services

502-773-2564

Bob.Murphy@RealLiving.com

 

3 commentsBob Murphy • September 18 2009 09:07PM

We SUBMIT ALL Offers

Do you have agents in your market breaking the rules?

Via Paul Argueta (REOheaven.com):

Do the RIGHT thing.

There are no shortcuts on the road to success. In fact, on your journey you’ll probably have to pass through the dumps before you reach your final destination. That being said, one shortcut I’ve been seeing a lot more lately in our profession is the withholding of offers. This is a tactic I DO NOT ENGAGE IN or CONDONE.

I will examine my current market in Los Angeles, CA. Right now, we have a SHORTAGE. That’s right an undersupply. With all the talk of REO’s and the rash of FORECLOSURES one would assume we would be in the midst of an OVERSUPPLY–but this is not the case. How can I say this you ask? Easy, there are only two types of properties on the market: the ones that SELL within 48 HOURS and the ones that DON’T SELL within 48 HOURS. PERIOD. Either the property is priced right and there are overbids & the property sells–or it is overpriced and the property just SITS. That’s it. This has created a false surge in pricing and the media has picked up on it touting the RISE in PRICES and the RECOVERY of our RECESSION. Smoke and mirrors say I. But that’s a conversation for an ENTIRELY DIFFERENT blog entry.

So now we know what the market’s like–let’s analyze some current unethical practices. Namely, not submitting ALL OFFERS.

As agents we are REQUIRED TO SUBMIT ALL OFFERS. However, just like in every profession there are a few rotten apples that spoil it for the rest of us. Because of the shortage and the overbids, it has become increasingly easier for agents withhold offers and ONLY SUBMIT the offer represented by themselves. This obviously puts other buyers at a disadvantage, and in MOST CASES PREVENTS the NATURAL RISE in the SALE PRICE of the property from reaching market value due to simple SUPPLY & DEMAND.

This is obviously unethical and frustrating for all parties involved. I’m not naiive, and I know as real estate agents in California we make more money when we represent both the buyer and the seller, but at the expense of my integrity, losing my DRE license, and losing my clients–IT’S NOT WORTH IT. And for those of us who think, “Awe, they’ll never find out…” you are wrong! See there’s agents and buyers out there that have no qualms about going DIRECTLY to YOUR SELLER. And REO Brokers, don’t think for a second that just because there’s an asset manager between you the bank that the bank won’t find out! I’ve SEEN FIRSTHAND the horror of an agent get a property IN ESCROW REASSIGNED and be forced to explain to HIS BUYER why the SELLER had LEGAL RECOURSE to CANCEL the escrow that the agent had double dipped on!

Remember, “You don’t have to do anything wrong to get sued.”–Or accused of unethical business practices for that matter. Recently, I had a selling agent, who’s offer I submitted through RES.net, go over my head and contact my asset manager even AFTER I explained to the selling agent that their offer was 100% beyond a shadow of a doubt submitted and rejected. My AM confirmed that reviewing it and rejecting it and I was told to convey this message to the selling agent. It didn’t bode well with the gentleman, but que sera sera. I was at peace with myself. How much of a common practice has this become that even when you do the RIGHT THING people are still doubting you?

And you know what? Even if your buyer’s offer is competing against better offers and it’s your listing, SUBMIT THEM ALL ANYWAY! You’ll have more credibility to your clients! They’ll know that you’re a stand up person and will do the right thing anyway. This has happened to me MANY TIMES, and in the end, even if my buyers don’t get to purchase my listing right away, IF the escrow BOMBS, guess who has a good chance of getting it the 2nd time up to bat? That’s right–YOUR BUYER! Most of my sellers, lenders, and AM’s think about MY BUYER FIRST because they expect that I’ve done a better job PRE-APPROVING them!

There you have it. Now let’s do the right thing.

Bob Murphy

Managing Broker

Real Living Realty Services

502-773-2564

Bob.Murphy@RealLiving.com

 

0 commentsBob Murphy • September 18 2009 12:25AM

Louisville Ky Real Estate | Homes For Sale In St Matthews Video

Greg will bring you up to date on his market.  How does it compare to yours?

Via Greg Fleischaker (Housing Associates Realtors):

Here is a brief video where I quickly discuss homes for sale in Prospect KY. This video and others are available on my blog site at www.LouisvilleKyRealEstateBlog.com.

Bob Murphy

Managing Broker

Real Living Realty Services

502-773-2564

Bob.Murphy@RealLiving.com

 

0 commentsBob Murphy • September 17 2009 08:33PM

What Are You Willing to Be Left Undone

I think this is worth reading.  And it's a quick read too.

Via Lou Ludwig CRB, CRS, CIPS, GRI, SRES, TRC, e-PRO, (Ludwig & Associates):

 

 

Motivational Power Quote

 

What Are You Willing to Be Left Undone

 

"Only put off until tomorrow what

you are willing to

die having left undone."

Pablo Picasso

   

As I see it. . . . . . . .

What are you willing to be left undone?  

Putting something off until tomorrow is a common occurrence. By putting thing off they begin to accumulate and the weight of those things left undone until they becomes a burden carry.     

Look at the things that have to be done and determine what the most important and then set the priorities to complete them by importance.   

The acid test of leaving things undo is, are you willing to die leaving those things undone.  

Do it, and complete thing you can today.  

®2009, Lou Ludwig, Sales and Management Consultant Executive Coach, Speaker, Trainer and Author

  

  

Bob Murphy

Managing Broker

Real Living Realty Services

502-773-2564

Bob.Murphy@RealLiving.com

 

0 commentsBob Murphy • September 16 2009 08:55PM

How does local audience find your posts?

Want to get your post read?  Then have a look at what Rita has to say!

Via Rita and Brian Burke ~KennaRealEstate.com ~ 303.955.4220:

How does local audience find your posts?

your post are lost not foundAre you writing your posts for a local audience? Are they finding your posts? You write and write, yet nobody seems to be listening. One glance at your blog statistics and you realize that hardly anybody reads your posts. Probably other members of the professional network. Why aren't my great posts being found by my local audience?

LOOK AT THE TITLE!

What does your title say? Maybe something like...

HURRY! $8000 tax credit alert!

OPEN HOUSE TODAY 1-3pm

Price Reduced - Super 3 bed 2 bath house

It's a good time to buy a home today!

Thinking about selling your home?

For Sale 12345 Apple Street - won't last!

There are literally thousands of titles you could come up with similar to these. The likelihood of your target audience - your LOCAL AUDIENCE finding your post is almost impossible. Why? Where does is say on the title what area (geographically) you are addressing? NOWHERE!

Even though it may not sound natural to us in speech to use the geographical term when we refer to our open house or the house for sale (that you really would like have sold already) it is CRUCIAL in blog posts so your audience can find you!

let the local audience find your postsTake a look at posts that you see on the blog roll or that you see elsewhere. The title may not be interesting to you because it's not catchy, or funny, or provoking etc. but it has LOCAL search keywords in it!

Using the above titles as examples.

HURRY! $8000 tax credit for Denver home buyers

OPEN HOUSE in Shadowcreek in Loveland CO! (I'll address the today part in a later post)

It's a good time to buy a home in Cherry Creek!

Thinking about selling your home in Polo Club Littleton CO? (specific targeting a neighborhood)

Home for sale in The Timbers Parker CO - 12345 Apple Street

(keywords in bold)

The titles are nothing fancy. That's not the point of these types of posts targeting local audience. The point is TO BE FOUND! This is a very easy fix for many - go ahead try it!

This post is not part of the series Using Keywords but it is very much related. If you've missed the series check them out. Using Keywords is a 5 part series.

The series Using Keywords:
Part 1 - Keywords in Photos
Part 2 - Keyword Stuffing

Part 3 - Keywords Placement

Just one more thing. I love using great, smart, funny, crazy titles - I do that for a different audience, or maybe one day when enough people ready my posts and I don't have to worry about no-stinking-keywords I'll use more of creative titles! Meanwhile, I'll keep using local keywords in the titles so LOCAL AUDIENCE can find the posts!

Hope you enjoyed the post and found it helpful. If you have any questions feel free to ask, any time. Thanks for reading :)

Rita

Copyright 2009.© Kenna Real Estate. Rita Burke. All Rights Reserved. Sept 13th 2009. "How does local audience find your posts?".

Bob Murphy

Managing Broker

Real Living Realty Services

502-773-2564

Bob.Murphy@RealLiving.com

 

5 commentsBob Murphy • September 14 2009 05:54AM

The New Marketing Mix: The 4 Us

Larry has given a great example of what we should all use when considering the marketing of our business.

Via Larry Easto (Real Estate Marketing Link):

When studying marketing, one of the first concepts that we learn about is called the Marketing Mix.

marketing mixThere are 4 elements to this marketing mix:

  1.  
    1.  
      1.  
        1.  
          1. Product: this element describes the specifications of the actual goods or services and how these specifications relate to the end-user's needs and wants
          2. Pricing: This refers to the process of setting a price for a product, including discounts
          3. Placement (or distribution): refers to how the product gets to the customer. It has also sometimes been called Place, referring to the channel by which a product or service is sold.
          4. Promotion: This includes advertising, sales promotion, including promotional education, publicity, and personal selling.

I have always seen the concept of the marketing mix as an interesting theory for marketing products.

But as a service provider, I have never seen it as relevant to my own marketing activities.

Recently I came across the concept of the 4 Us. No that's not us as in you and me...it's the letter 'u' that fits between 't' and 'v' in the alphabet.

The 4 Us are

  1. urgency
  2. uniqueness
  3. ultra-specific
  4. usefulness

This approach makes a whole lot more sense to me than the traditional concept of the marketing mix.

Urgency

For the most part, people who buy your service or mine do not hire us because they want to. urgency

They hire us (that is the word 'us' as in 'you and me') because they need our help with resolving a specific problem or achieving a specific goal or outcome.

While they may need our service, what they want is our reassurance that we can help them...and they want this reassurance yesterday.

From a marketing perspective, do whatever you can do to address prospects' sense of urgency about getting their needs met. It will help convert prospects to clients.

Uniqueness

Uniqueness is all about your personal brand and what distinguishes you from the competition.

Prospects will not be satisfied with just any agent...they want the one that stands out from the crowd and will help them most.

Ultra-specific

If uniqueness is about your personal brand, being ultra-specific is all about your brand promise.

It's telling prospects specifically what you will do for them.

Usefulness

In effect, this final element converts your brand promise into the question that all prospects need answered: what's in it for me.

Purely and simply...it details the benefits that clients will enjoy as a result of hiring you.

It seems to me that I have finally found a better version of the marketing mix.

It makes a lot of sense to those of us...i.e. you and I..who provide services.

Bob Murphy

Managing Broker

Real Living Realty Services

502-773-2564

Bob.Murphy@RealLiving.com

 

1 commentBob Murphy • September 14 2009 05:10AM

Realtors, please tell your sellers to beware

There use to be a saying in Real Estate "Buyer be ware"

After you read Sybil's post you might want to change that to "Seller be ware"

Via Sybil Campbell Realtor, ABR, SRES Williamsburg Va homes for sale (Long and Foster, REALTORS®):

Realtors, please tell your sellers to beware of what a buyer may believe to be an attached item!  Recently a house sold in an upscale gated golf community in the Williamsburg area.  The sales contract stated that the house and all "attached items" would covey to the buyer.  When the purchasers bought the house they were surprised to see that the large plasma television had been removed.  They believed that the television would convey as it was attached to the wall with bolts.  They sued the seller and won.  

 

So the lesson for me is that I will make sure that all items that do not convey are specifically listed in the contract.  Think about it the next time you write up an offer to purchase property. 

REMEMBER WHATEVER THE DIRECTION SYBIL CAN HELP YOU FIND THE HOME OF YOUR DREAMS

Sybil Campbell, REALTOR, ABR, SRES

Long and Foster REALTORS

(757) 897-5889

www.buywilliamsburghomes.com

sybilcampbell@cox.net

Bob Murphy

Managing Broker

Real Living Realty Services

502-773-2564

Bob.Murphy@RealLiving.com

 

7 commentsBob Murphy • September 12 2009 06:08AM

Using Keywords - Part 3 - Keywords Placement

Here is some great stuff provided by Rita.  If you are writing blogs and want to get the most out of them.  Then you need this post.

Via Rita and Brian Burke ~KennaRealEstate.com ~ 303.955.4220:

Part 3 of 5 - Keywords placement.

What should your keywords placement be in your blog post? Are you using them in the right places? Does it matter? The most important places for your keywords are title, body and tags. If you missed part 1 and 2  about using keywords, you can find the links toward the bottom of this post.
 
Even though relevance, usage of keywords etc. are debated issues
- The one thing agreed upon is that as far as the placement goes - keywords in TITLE is the Big One! Title starts your post or your web page and is given high importance by search engines. This is followed by tags as in meta tags and beginning of the post/page. One thing that was touched upon on the comments on Part 2 - that high importance is placed on relevance (could be another post all together). Highly complex algorithms detect who-knows-what (more than I'll ever know). So what does this mean for relevance and keywords?

If you write:
what does this book mean?TITLE - My cat fell of the tree today!
Body Text - Last night I was coming home for the grocery store and stopped to pick up mail. Neighbor was drinking beer on his front lawn with his undies one - Yikes! My phone rang and I didn't want to answer because it was my boss. Why do some stars shine much brighter than others??? Just wondering. That silly kitty took a tumble down today - that aspen wasn't very friendly I guess....

- ok that was really far fetched -

Can you find any keywords in that? The word used most is probably I - LOL. Not google, not yahoo, not nobody (I know - double negative!). Nobody will ever be able to figure out what that is all about. (actually it sounds like random Tweets on Twitter).

Use keywords to tie it together - Title says what the post is going to be about - then write about it repeating the keywords used in the title.

Doesn't that make sense anyway. When you read a book, you look at the title. Murder at midnight. You do expect the find in the book at least one murder at midnight - right?
NOTE! People love good titles and many posts that have great titles get read more. (This could again be a another post all together). But when you are writing to find and engage readers, those local sellers or buyers etc. focus on Titles with keywords.

e.g. 
TITLE - Last change to buy a Home!
- how many readers will find that? Home where?

how about

TITLE - Last change to buy a Home in Rocky Cliffs TX!

- what are the keywords? "buy a home in Rocky Cliffs TX" - those are the words I'm going to repeat throughout the post.

Body text: Are you ready to buy a home in Rocky Cliffs TX? The current inventory is dwindling down, the houses are flying off the shelves yet there are still great deals to be had...

It is IMPORTANT to repeat the keywords EXACTLY as they are in the title in the first sentence of the Body.
matching exactly like twins
Some say you should put the keywords at the very, very beginning but personally I have not noticed a difference whether they were in the front or somewhere in the first sentence.
Meaning: "Buy a home in Rocky Cliffs TX now or you'll miss the boat."  vs. "Are you ready to buy a home in Rocky Cliffs TX?"

If you go back to the beginning of this post, you see that I used Keywords Placement in the title and then again in the first sentence of the post body text. And sprinkled it in along the post. In the body text you do not need to use the same exact combination of keywords. You could use - buying a home, or living in Rocky Cliffs etc. separately. It can sound confusing. Clear, visual example coming up in Part 4.

How about them TAGS?
Activerain looks to pull the meta tag description starting from the beginning of the post (body text). (AR correct me if I'm wrong)
Example here:

<title>Real Estate Blog - Using Keywords - Part 2 of 5 - Keyword Stuffing!</title>
<meta name="description" content="Using keywords - Part 2 of 5Keyword Stuffing.This post could...

If you have a separate website or a different blogging platform you may be able to type in your own meta description. As with Activerain - you don't need to worry about it. Just type your primary keywords in the first sentence.

Footer/End of the post.
I add the Title again at the very bottom or the post for good measure. I actually haven't tested to see whether it makes a noticeable difference or not. I tie it in there with the Copyright notice.

One more thing - it is easy to get carried away and write about other things than the topic at hand - if you look around you'll see it pretty common. Keep it tight boys and girls. Stay on track. If you feel there is more to say. Make it to a separate post with a new set of keywords, just as with this series of posts.


This is a 5 part series about keywords. Part 4 coming soon - see (with your own eyes) how to place keywords on a post!


Hope you enjoyed the post. If you have any questions feel free to ask, any time. Thanks for reading :)

P.S. This series is not only for blog posts but for any old (or new) web pages too.

Rita

The series Using Keywords:
Part 1 - Keywords in Photos
Part 2 - Keyword Stuffing

I do not claim to be an expert. I have used a lot of elbow grease, well more like trial and error to not only write to the reader and write well, but to use what I can to help position our blog posts, or web pages etc. well on search engines.. We are seeing amazing results! You can do it too.

Copyright 2009.©
Kenna Real Estate. Rita Burke. All Rights Reserved. Sept 11th 2009. "Using Keywords - Part 3 of 5 - Keywords Placement".

Bob Murphy

Managing Broker

Real Living Realty Services

502-773-2564

Bob.Murphy@RealLiving.com

 

3 commentsBob Murphy • September 12 2009 05:51AM

The Social Media Revolution! Do you BELIEVE?

It's the little things we sometimes overlook that make the most sense.

Via TED CANTO, Sr. Loan Consultant (Academy Mortgage):

In the last couple of months, I have had the awesome opportunity to work with Brad Andersohn and Bob Steward from ActiveRain.  We all put together a very successful event in Phoenix, AZ for the Real Estate Industry which drew 470 REALTORS to the event. 

Through the planning, I conducted research and also had the opportunity to converse with Real Estate Professionals about Social Media's effect on our industry.  What I discovered was that most professionals I spoke with fell under the following categories:

SOCIAL MEDIA?

  • What is it?
  • I wouldn't even know what to write about.
  • I've been trying to find the time to learn more about it
  • That is just a fad and a waste of time!
  • There is no way to introduce Social Media into my business model.
  • I don't even know where to begin!

What most of these people don't understand is that we are rapidly have moved into an age where we are in the need for instant communication and the need to be able to effectively communicate to a broader audience who are turning more & more each day to the internet for information, products and services.  If any of these questions and/or doubts have crossed your mind, I advise clicking on the YouTUBE Icon and watching a very interesting video on the statistics and effect of Social Media.   

The million dollar questions are.. 

  • Is this a fad or not?
  • How do we effectively communicate to an audience of 300+ people in a given month while still trying to do our day-to-day processes? 
  • What do we write? 
  • How do we find our voice?
  • How do we find the time to write?

These are all things that we Rainmakers have battled with at some point or another. In fact, we still are.  For some of us, we are still waiting for this to fade away. We are still wondering if our audience is listening. We are battling with our content.  We are asking "Where is MY DAMN VOICE?". We battle with our time.   One of the many great things I learned from Brad Andersohn, was that you can find the answer to these questions by simply taking a visit into your "Sent Folder". We spent countless hours, if not years, consulting our clients via email. All we have to do is the obvious. 

By the way thanks Brad for the great tips!

Bob Murphy

Managing Broker

Real Living Realty Services

502-773-2564

Bob.Murphy@RealLiving.com

 

2 commentsBob Murphy • September 11 2009 01:14PM